Yorkshire born Canadian serviceman Harry Banks and reputedly “the crucified soldier” of the First World War once said, "If at first you don't succeed-try to hide your astonishment" and although the events of recent weeks have provided me countless opportunities to follow this advice, hiding my astonishment has been nothing short of impossible.
- I have been astonished to discover my now severely disabled eighty seven year old mother has been required to stay in hospital for two whole weeks as a result of the mismanaged administration of her medication and a shortage of mobility assessment appointments with the community physiotherapist.
- I have been astonished to discover my Incapacity Benefit assessment is subject to an appointment system which not only allows operators to cancel my designated time slot after I have already left home but then puts my benefit in jeopardy if I am unable to attend on a computer generated date which is allocated without consultation.
- I have been astonished to discover that our neighbours not only own an additional house in which my family and I can be accommodated but, having watched us care for the one we are in at the moment, would very much like us to become their tenants from 1 December.
- Eleven months have passed since I initiated my second attempt at lodging a complaint against HBOS with the Financial Ombudsman Service,
- be sent to me via my Data Subject Access Request
- Fourteen weeks have passed since my FOS adjudicator declined to answer my emails for a period almost three months,
- One month has passed since I reported said adjudicator to his line manager and
- Two weeks have passed since I placed an official complaint with the ICO as the result of HBOS’ non compliance in respect of my Data Subject Access Request.