Along with the other Mum’s of the year five children at my son’s prep school, I am nearing the completion of their longitudinal study. I am expecting to do quite well, in a nine year old boy sort way, but can’t for the life on me understand why, each year, the unwritten school law dictates this project should be produced. If the Mum’s are hard at work producing it then surely it is beyond the ability of the vast majority of the pupils for whom it is set.
There is however, a bi-product. The expectation for me to turn a small boy’s efforts into something the school can be proud of has allowed me to become an expert on Lord Kelvin the mathematician and physicist. When, during my research, I discovered Lord Kelvin said “you can understand perfectly if you give your mind to it,” I found myself sighing in exasperation at my endless, and so far fruitless, attempts to have a meaningful dialogue with Lloyds TSB and HBOS.
Further frustrated at more examples of Lloyds TSB’s mindless and misguided actions when I read journalist and BBC reporter Ian Fraser’s recent blog I can't but be incredulous to discover Antonio Horta-Osorio is being rewarded with a “golden hello” in excess £13,000,000 in recognition of the difficulties he is to face in his new job as trouble shooter extraordinaire. Having written to Antonio Horta-Osorio twice recently I do not rate his chances at living up to the board of Lloyds TSB’s expectations if my experiences are anything to go by. My first letter to him was as Chief Executive of Santander. I wrote in an effort to solicit some support and compassion following an Abbey National campaign of bombardment due to our credit card default.
On the second occasion I wrote to him in his role as Chief Executive of Lloyds TSB. In this letter I asked him to intervene with HBOS. They have, over the course of two years, been harassing and bullying me in an effort to collect on a debt they know to be unrecoverable and which still hold they created. In both cases I did not receive a reply and although I concede I am but a small fish, it does not bode well if organisations cannot communicate with their customers and instead continue to waste share holders money chasing unrecoverable debt. If this is too change I, like Ian Fraser, cannot see how paying Executives lavish rewards at any time, let alone in a recession, can do anything other than massage their egos to the point of deity status. To pay them obscene amounts before they have achieved any of the anticipated results seems nothing short of ludicrous.
Lord Kelvin also said, “When you are faced with a difficulty, you are up against a discovery” and after the past two years of extreme financial and emotional hardship I can only agree I have discovered after much personal difficult with both HBOS bankers and my son's longitudinal study, the madness is clearly set to continue in both the banking world and at my son’s prep school.