American journalist and author Sidney J Harris once said, “The two words information and communication are often used interchangeably, but they signify quite different things. Information is giving out: communication is getting through” and while it remains abundantly clear I am still a long way off getting through to banking giants Lloyds and HBOS, I have been the recipient of a varied and plentiful supply of information from varied number of sources in the interim.I have recently discovered,
· Friend’s committee meetings, contrary to popular opinion, are not a forum from which to explore new ideas but instead serve purely to facilitate more of the same.
· BT Internet hot spots, unlike their TV advertising campaign would have you believe, can only be accessed by spending a inordinate amount of time on the phone to their overseas call centre.
· Private landlords who substantially reduce the rent are often loath to spend money on essential structural repairs to five hundred year old properties regardless of the consequences.
· Parliamentary Ombudsmen, despite their swift reply to my consumer complaint, have completely miss-understood the nature of my grievance in the name of efficiency.
· Government guidelines along with the guidelines of the Financial Ombudsman Service for banks dealing with customers in arrears, or facing repossession are completely irrelevant when the FOS assess the merits of a formal complaint.
It appears, despite my tentative forays on twitter and the plethora of information I have subsequently gleaned from all who have kindly responded to my posts, for those of us who remain locked in battle with the banks, there is still an inordinately long way to go to affect a success communication of our predicament to both the government and their banking regulators. I do, however, take some solace in the words of both American anthropologist Margaret Mead, and the twelve year old Canadian girl who quoted them when she expertly explained how banks have defrauded and robbed our economy on U-Tube this week, “Never doubt that a small group of people can change the world. Indeed it is the only thing that ever has.”
I sincerely hope she is correct.