Wednesday, 9 January 2013

Shams and Shambles

American inventor and businessman, Thomas A. Edison, once said, “Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence and honest purpose as well as perspiration” and throughout the difficulties of keeping my family afloat while dealing with the aftermath of our financial demise I have, not unlike Edison, remained convinced that a satisfactory resolution to my Halifax Bank of Scotland complaint will only be forthcoming if I remain sufficiently focused on all that is necessary to accomplish the task at hand.

Committed to the pursuit of an intelligent solution to our predicament following the collapse of our property business (2008) and the forced sale of our home (2009) I have diligently, trawled for news of government rescue packages together with banking reforms and financial regulation which might aid my endeavours. With each and every letter I have written, I have increased my understanding of the ways in which huge organisations like the FSA, the FOS and HBOS are expected to operate and familiarised myself with the guidelines by which they are supposed to abide. The by product of this has been a much broader knowledge and a substantial helping of increased confidence.

Entering the beginning of my fifth year of battle, I remain hopeful that media interest, public outrage and my own refusal to be fobbed off by bully boy banksters and their regulators will eventually combine to affect a change which alters the way in which banks have so far been permitted to treat their victims. However, despite my best efforts and the pre Christmas promises of both HBOS and the FOS with regard to my over valuation complaint, I have to concede to date I have accomplished very little and even the past few weeks spent in hot pursuit of a hearing for my HBOS complaint have done nothing to change this.

Tempered in expectation as a result of HBOS’s past performance but, nonetheless, hopeful my long overdue request of almost year might have come to fruition by 2 January 2013 (as per the deadline HBOS set for themselves) I still remain with without word or any sign of progress. Resigned to chalking up this absence of outcome to an all too predictable lack of HBOS inertia in the face of any investigation, I am doubly disappointed to find the FOS, after admitting they miss handled and delayed the investigation into my HBOS compliant early last year, have once again reneged on their assurances to affect investigative compliance from this too big to fail 41% taxpayer owned bank by not insisting they respond to my accusations within the time frame specified.  It is my belief this lack of momentum only goes to prove, despite what the government, the bankers and their regulators would have us believe;
And, when it comes to providing a fair and efficient method by which the individual can seek restitution in the light of these findings,
  • The UK’s Financial Ombudsman Service is at best a shambles and at worst a complete sham.
Thomas Edison also said, “I have not failed, I have just found 10,000 ways which do not work” and despite a seemingly unproductive year which includes 44 blog post, 1538 tweets, 16,000 page views together with a fair amount of fruitless endeavours in the hands of the FOS, I remain hopeful I will not discover 10,000 ways which do not work for me before I finally achieve a much needed and long awaited way forward with HBOS.

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