George Bernard Shaw once said, “The single biggest problem with communication is the assumption that it takes place” and I have to admit that the last few days have proved successful communication is most definitely the exception rather than the rule.
This week I have endeavoured to,
· Acquire M&S vouchers I have been allocated as part of a marketing promotion only to be told I have already received them
· Repair my car via my insurance following a “no fault accident” after two months of waiting only to be repeatedly told I have still have to pay the excess
· Secure a bursary figure from my daughter’s prospective senior school only to be told, for reasons they were not at liberty to disclose, they are unable to provide one at present
· Persuade my sixteen year old son to secure me an appointment with his Maths “re-sit” teacher on parents evening to be told by him that re-sit students do not have tuition or teachers
· Explain to the Financial Ombudsman’s adjudicator that they must have received my reply concerning my HBOS complaint because they have not only acknowledged its receipt by letter but have also signed for it on its delivery by registered post
Knowing full well that, “If you hold a cat by the tail you learn things you cannot learn any other way”, I have since discovered;
· M & S voucher distributors would prefer to accuse me of theft than admit they have not done their job
· Motor insurance claim departments have absolutely no sense of urgency and must now join the ranks of my ever increasing list of letters of complaint
· Acquiring background information as to how, why and to whom bursaries for education are awarded from a neighbouring and competing independent school, has encouraged my daughter’s prospective school to revisit their decision to with hold the original level of bursary they were prepared to make available for my daughter's education
· Emailing my son’s sixth form tutor not only reveals a completely different interpretation of the academic commitment required to improve an AS Maths grade at re-sit from that of my son's but it has also highlighted a distinct lack of pro-activeness on his part
· Putting the FSO’s administrative shortcomings in writing, quoting times and dates of supporting documentary evidence has had my adjudicator hopping around in snooty embarrassment while suggesting my case in referred to her superior rather than make any further fobs off's herself
Napoleon Bonaparte said, “Never ascribe malice to that which can be better described as incompetence” and as I strive daily for a conscious competence that will carry me through my battle with HBOS, combat the disinterest of the Financial Ombudsman Service and help me make the most of our reduced financial circumstances for the sake of my family, I cannot help lament the lack of mindful leadership that has left me dealing with more than my fair share of lemmings this week. While I accept that experience has always proved to be a brutal but effective teacher, I can only hope by learning from yesterday and yet continuing to live for today I will eventually achieve results that will provide hope for our future.