Showing posts with label Lloyds TSB customer relations. Show all posts
Showing posts with label Lloyds TSB customer relations. Show all posts

Tuesday, 7 February 2012

Dark Knights and Hoods

Evangelist Billy Graham said, “There is nothing wrong with men possessing riches. The wrong comes when riches possess men” and hearing that former HBOS executive Peter Cumming’s corporate lending portfolio was something of an Aladdin’s cave, I can see how tantalising the promise of such riches must have been; especially to those who were ignorant of the fraudulent methods employed to achieve them. For those who agreed to practise the dark art of perpetuating “the get rich quick” myth on the balance sheets, I have no doubt the power that accompanied such lucrative returns was both all consuming and intoxicating.

Still victimised by the consequences of the ongoing banking gluttony, I often speculate as to how HBOS originally portrayed my own residential mortgage in April 2006 when an £790,000 advance was secured against my home based on what I now believe was a grossly inflated valuation of £925,000. It  has been no surprise to find HBOS' continued nonchalant attitude has persisted and precluded me from all discussions regarding this mortgage from the outset until the moment I contacted them about our financial circumstances in October 2008. Now I am even more curious to know how my unrecoverable £217,000 shortfall is being recorded in their loan book and explained considering it represents a nose dive of approximately 30% against their in house valuation only three years earlier and remains completely unrecoverable.

However, with all eyes currently on who will or won’t take a slice of the millions set aside for bankers bonuses this year and increasing public interest in who should be next to follow Fred Goodwin into his Knighthood free status, I cannot imagine anyone within HBOS or the FOS are wondering if the vast amount of HBOS debt that continues to be written off every day by Lloyds TSB might ever include a residential shortfall which has left me standing on a financial precipice for years. Nor do I delude myself any consideration by the FSA has been given as to whether or not my unrecoverable loan is still propping up HBOS balance sheets as a fictitious asset on which to pay executive bonuses or instead it is being used to perpetuate another boardroom driven myth that lurks in shady recesses supported by negative accountability for financial crimes against everyone but the HBOS executives themselves.

Forever presented with antidotes to our economic health which continue to favour the corporate along with solutions limited to toothless acts of regulation designed to placate rather than resolve, I cannot comprehend why, to date, no government initiative or banking reform has focused on a reprieve for the individual victims who, like me, remain in purgatory as a direct result of the well documented fraudulence, unadulterated greed and widespread corporate dishonesty of sociopathic CEOs, Banksters and their Hoods.

In the words of Abraham Lincoln, “We the people are the rightful masters of both Congress and the courts, not to overthrow the Constitution but to overthrow the men who pervert the Constitution” however, despite an economic crisis of global proportions, those who cruelly perverted the course of both my financial and family life, along with the lives of thousands of others like me, are not only at liberty to bully and persecute their victims without restraint but, thanks to David Cameron’s Christian principals of forgiveness and the captured policies of his regulators, they remain free to pervert any chance of a morally sound outcome for the individual.

Tuesday, 26 April 2011

Dumb and Dumber

I am aware I shouldn't attribute malice to that which can adequately be explained by stupidity but how else can I explain Lloyds TSBs campaign of "cruelty by correspondence". I have always had faith the art of good communication is the key to being understood and although I can only claim to be a communicating housewife and mother, I am proud to be one with an overwhelming passion for common sense.

Firmly believing the pen is mightier than the sword, it never ceases to amaze me how little store Lloyds TSB seem to value this dying art. My quest to acquire a meaningful dialogue continues to result in the often overwhelming frustration of repeatedly being unheard. I cannot for the life of me comprehend why my letters are always read but never understood nor why I only ever receive nonsensical replies peppered with a sizeable helping of drivel and inaccuracy. Todays post is no exception. It is for this reason I wish to set the record straight once and for all.

I solemly declare I have never made, nor do I intend to make a payment arrangement with Lloyd's TSB for £1.00 per month. If I had chosen this path I would be looking forward to having repaid Lloyds TSB banking group, in full, in a little more than two thousand years time!

However, in answer to my most recant request asking for evidence of this arrangemnet, Lloyds TSB chose to instruct their customer relations department to pen me their non-sensical a reply. After assuring me they are not mistaken  in any of their findings they are, needless to say, are unable to provide me with any documentary evidence to prove it is me that has had a senior moment rather than them. However I hasten to add is no surprise to find Lloyds TSB are in complete denial their administrative wheels could be off kilter when I hear last year’s complaints against them reached an all time high of 40,000 amounting to twice those of any single competitors!

Resigned to getting nowhere, for today as least, it remains clear from my dealings with their adminstrative incompentancy I cannot accuse anyone within Lloyds TSB Banking group of being too clever be half when my personal experience of their customers services is they are, in the words of John Major "too stupid by three quarters".