In 1814 Napoleon Bonaparte is reported to have said, “Never awake me when you have good news to announce, because with good news nothing presses; but when you have bad news, arouse me immediately for then there is not an instant to be lost.” Nearly two hundred years on I can whole heartedly relate to these words because for the past two and a half years I have awoken, every morning, with a sense of urgency in the knowledge there is not an instant to be lost when it comes to battling the banks for my family’s future.
During the last three months, if I have not been engaged in combat with HBOS and Lloyds, fulfilling the needs of my children, arranging a fundraising Ball or playing Mrs Mop to my lodgers, my focus has been on writing my blog. My blog has become my platform and even a point of reference when trying to explain my position to others. Most of all, however, blogging has provided a vehicle by which to record the frustrations of not being heard in the hope that one day I will be.
This weekend, at last, I received not only good news, but evidence I have indeed been been heard and not just on one occasion.
· The Financial Ombudsman’s Service confirmed they are happy to receive additional evidence of the ongoing harassment I am still subject to from Merrils Ede solicitors. They have also informed me they anticipate their investigation will take at least eight weeks. This is very encouraging news because, not only does it give me written evidence they are taking my complaint seriously but it also offers my family and I some much needed sanctuary during this summer’s school holidays.
· My legal friend JS tells me Merrils Ede’s refusal to supply me with the promised internal investigation report into my original complaint about them, warrants a complaint to the Legal Ombudsman. This news is also refreshing because in the past I have been unable to illustrate Merrils Ede’s vindictive attitude and incompetent nature and because of this have been left completely exposed to their continued harassment.
· The Office of Fair Trading at Cardiff County Hall has not only replied to my letter of 2009 and apologised profusely for their delay, but expressed grave concern Merrils Ede are, as I informed them, collecting debts without a consumer credit licence as well as flaunting many debt collecting guidelines. Armed with the evidence I have provided them, they plan to investigate Merrils Edes and report their findings to the Law Society. Words do not explain how relieved I am to be finally gathering some officialdom in my arsenal against HBOS and their henchwoman.
However, while every one of these instances has strengthened my resolve to return to the fight fortified, nothing has lifted my spirits more than the email I received this weekend from journalist, broadcaster and reporter Ian Fraser. In it was the link to his latest blog which was, for the most part, about my continued persecution at the hands of Lloyds and HBOS. He urged Chief Executive Antonio Horta Osorio to address “the sins of the past” if he is to live up to his comment “bring out your dead” as the pre-requisite to the massive clean up operation he plans to implement at Lloyds and HBOS. I cannot thank Ian enough for illustrating my circumstances and can only hope through his words I may finally be heard.
For me, this weekend has most definitely been one which has been packed with good news and if Napoleon Bonaparte believed this warrants a lie in, who am I to argue? Here’s hoping Ian Fraser feels he’s earned a lie in too.